What is Fortuna's response mechanism and after-sales service commitment if my product experiences quality issues? How do you resolve problems quickly and provide long-term quality assurance?

Dear valued customer, Fortuna pledges full responsibility for the quality of every product delivered to you! While we maintain a rigorous quality control system, should any quality issues arise, rest assured we have established an efficient, swift, and accountable response mechanism to ensure your interests are fully protected.

Rapid Response & Resolution: Upon receiving any quality feedback, Fortuna's professional team will activate our emergency response protocol, guaranteeing a prompt reply within 24 hours! Furthermore, we aim to resolve most issues within 48 hours to minimize disruption to your production and sales. We also offer expedited handling for urgent orders to address unexpected production demands.

Root Cause Analysis & 8D Reports: We go beyond surface-level fixes. We immediately isolate affected inventory and collaborate closely with our senior engineering team to conduct in-depth root cause analysis. Subsequently, we provide detailed 8D reports and systematic corrective measures to eliminate recurring issues at their source, ensuring continuous optimization of production processes.

Accountable Solutions: Should investigations confirm quality anomalies are attributable to Fortuna, we commit to free rework or re-manufacturing. Crucially, all associated costs will be fully covered by Fortuna, ensuring you incur no additional losses.

Long-Term After-Sales Service and Assurance: Fortuna offers not just products, but a lasting partnership. We provide comprehensive product warranties (free rework or replacement for quality issues), ongoing technical support (our engineers are always online to address technical queries), and most importantly—lifetime mold maintenance services. We also conduct regular customer follow-ups to gather feedback and proactively suggest improvements, ensuring your products remain in optimal condition as we build a mutually successful future together.