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Stamping products customer complaint handling solutions

by:Fortuna     2021-02-09
In the process of stamping product design and production, will appear all sorts of abnormal, need to deal with the first time to communicate with the client, how can fast effective processing? First, the information of customer complaints; Second, to determine whether the customer complaints information are correct; Third, confirm production suppliers, inventory, and site conditions; Fourth, interim measures ( The client product of heavy industry, choose) Avoid affect the client's production stop; Fifth, analysis the reason at that stage, Process, shipping, transportation,,,,) Sixth, in view of the cause analysis and permanent measures should be taken to prevent abnormal reproduction 7, the product status, inventory status, and improvement measures report to the customer, validation, improve after 8. Verify the improvement measures is effective after completion of the above work need transverse mounted, investigated whether this exception, appear on the same stamping products. And will this exception on quality resume production of standardized operations. Histories, aimed at improving measures to change the inspection specifications and control plans. In order to more reasonable control, dongguan precision electronic technology co. , LTD. Can through the IS09001. 2008 and TS16949 quality system certification, products for the customer provide more high quality guarantee. In this paper, starting from the original, if reprint please indicate the source and the author
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