Beware of shoddy spare parts when repairing the car

Auto consumption continues to heat up, and auto after-sales maintenance is becoming a hot topic in auto consumer complaints. The law enforcement officers of industry and commerce found that: the repair shop could not provide the purchase invoice, product certificate and packaging materials of auto parts, and the repair shop used second-hand auto parts to replace new parts, defrauding consumers.

　　Fuzhou News Network News Auto consumption continues to heat up, and auto after-sales maintenance is becoming a hot topic in auto consumer complaints. Recently, the Jin'an District Administration for Industry and Commerce has received many complaints about vehicle maintenance. The industrial and commercial staff reminded that the car repairs are too tricky, and consumers should be more mindful.

　　 spare parts are shoddy

　　 On March 18, consumer Mr. Chen went to the shop of Wang Mou, an individual industrial and commercial household located on Sanba Road, Jin'an District, to repair the car. The total maintenance cost was 350 yuan, of which the cost of replacing a new oxygen sensor was 216 yuan. When picking up the car, Mr. Chen found that the replacement oxygen sensor was not brand new, so he negotiated with the repair shop and demanded compensation from the merchant. After being rejected by the merchant, Mr. Chen complained to Yuefeng Industrial and Commercial Office of Jin'an District Industrial and Commercial Bureau.

　　The law enforcement officers of industry and commerce found that: the repair shop could not provide the purchase invoice, product certificate and packaging of auto parts, and the repair shop used second-hand auto parts to replace new parts, defrauding consumers.

　　 It is reported that the 'Consumer Rights Protection Law' stipulates that if a business operator commits a fraudulent act in providing goods or services, he shall increase the compensation for the losses suffered by the consumer in accordance with the requirements of the consumer, and the increased amount of compensation shall be the price of the consumer's purchase of the goods or Double the cost of receiving services. In the end, the two parties reached an agreement: the repair shop apologized to the consumer, compensated the consumer 432 yuan, and is responsible for repairing the car.

　　A reminder from the Bureau of Industry and Commerce: When servicing and repairing cars, consumers should not be greedy for cheaper prices. Instead, they should first consult the manufacturer for the basic prices of spare parts, visit a few more repair shops, and shop around. It is best to go to a well-known 4S shop or repair shop, especially during the warranty period, you must go to the 4S shop or repair shop designated by the manufacturer, and try to go to a fixed shop for repairs, in case the vehicle has a problem, the manufacturer and the 4S shop will not Responsible for free repairs or replacement parts.

　　Oral promises are hard to fulfill

　　 Mr. Zeng, a consumer who lives in Lianjiang, sent the car to a 4S car shop on Fuxin Road, Jin’an District for repairs due to a car breakdown on the road during the New Year’s Day. The two parties agreed to replace the original parts at a price of 15,000 yuan. When Mr. Zeng picked up the car, he found that the accessories provided by the merchant were not original ones. Mr. Zeng negotiated with the merchant, and the merchant said that because the original accessories were out of stock, they could give consumers a discount of 500 yuan. The negotiation between the two parties failed, and Mr. Zeng called the consumer complaint hotline to request mediation. In the end, the two parties reached an agreement and the merchant gave a discount of 2,000 yuan.

　　A reminder from the Bureau of Industry and Commerce: In the process of car maintenance, if you don’t want to be unfounded at a later stage, you should put all the verbal promises of the merchant into the written contract, and also indicate the responsibilities or compensation measures the merchant should pay if the promise cannot be fulfilled .

　　 service charges to see flowers in the mist

　　 On April 13, the private car of Mr. Lin, who lives on Tatou Road, broke down, and later went to a repair shop on Fuxin Road, Jin’an District for repairs. The staff of the repair shop agreed with Mr. Lin that the repair and labor costs total about RMB 800. Two days later, Mr. Lin went to pick up the car, but was told to pay 1,500 yuan. The two parties were in a dispute, and Mr. Lin complained to the Jin'an District Administration for Industry and Commerce. After mediation by industrial and commercial personnel, the two parties reached an agreement, and Mr. Lin paid 1,000 yuan for maintenance.

　　According to reporter's investigation, some auto 4S shops and auto repair shops have a psychology of bullying customers, abuse of technology and information advantages, and conceal the true information of vehicles. Some companies described minor problems as major problems during the repair process, and described no problems as problems, and replaced parts that could have been repaired. These situations are likely to cause consumers to be dissatisfied with repair shops, which is also the main reason for the increasing trend of car after-sale complaints in recent years.

　　A reminder from the Bureau of Industry and Commerce: Before accepting repair services, consumers must first confirm whether the repair shop has professional repair qualifications, and secondly understand exactly where the problem is with the car, and perform targeted repairs. At the same time, merchants should be required to explain work-hour quotas, charging standards, parts prices, car maintenance quality guarantee periods, service commitments, etc., and sign maintenance contracts, properly keep maintenance orders, and request formal invoices to avoid dumb losses.