How should a metal stamping factory visit its customers?

Recently, because I plan to visit several old customers, I greeted my friends who also opened a metal stamping factory in advance, saying that I would go out to visit the customers and contact them if they had something to do. When I heard me replying to customers, the colleagues in these metal stamping factories had to let me share their experience, and simply wrote an article so that more metal stamping factory colleagues could also see it, hoping to help friends. First, we must first determine the meaning of the return visit. Returning to customers should not only show the situation, but also show genuine concern for customers. And why do you want to return? There must be specific things or values. The return visit is to display the customers. Don’t go to the customer’s factory to do an inspection or visit, nor to let the customer evaluate you, but to help the customer solve or prevent the problem. Second, the return visits are different for different customers and different situations. For some new customers or customers who don't know about stamping, some preliminary guidance and suggestions can be provided. It is not necessary to say that some too professional or too esoteric knowledge can not be absorbed by the customer. For some old customers or customers who have researched on stamping, the content of the return visit must be in-depth, otherwise it is better not to return. Third, the return visit must find and solve problems, and also create business opportunities. When returning to visit, we must ask more, read and observe, we must help customers find problems and be able to effectively solve them. When customers use our stamping products, we must carefully observe and understand the customer’s usage. This is for us in the next step. The production arrangement is also of great help. In addition, in the process of return visits, we must also ask customers what their requirements are, and we must help customers to solve their problems. Revisiting customers seems simple, but in fact, there is a lot of knowledge in it. You must use your brain to think more and exercise yourself. Efficient return visits can make customer relationships more stable. Previous post: Why can't the stamper wear a skirt when operating the punch