Service has become the next competitive point in the instrumentation industry

After-sales service in the instrumentation industry is not a new concept, especially in the current instrumentation industry. Its high-tech and professional characteristics make people have more urgent needs for the development of modern after-sales service. Following this, the market structure and characteristics of the entire instrumentation service have rapidly changed, and people have begun to have a new look and pay more attention to the status and importance of the instrumentation service industry.

　　 Since automation was introduced to China in the 1970s, more than 40 years of development have enabled more and more industries to use large-scale instruments and meters, and promoted their popularization to an important position in industrial development. However, the popularization of technology has also gradually increased the utilization rate of products, which has saturated some instrument products in the in-depth application of the industry.

　　 After experiencing the ups and downs of the photovoltaic industry, from the scarcity to the overcapacity, we have already begun to plan ahead for the instrumentation industry, and I am afraid that the same situation as photovoltaics will appear. In the future, when the application of instrumentation products is ubiquitous, selling products is no longer the focus of manufacturers to develop enterprises, but to carry out various services after using the products. (Guide: The smart meter market capacity will exceed 100 billion in 2020)

　　 has the concept of full life cycle in the use of instrumentation products. In layman's terms, it is the full life cycle of the product from the beginning of the use of the product to the end of its use. The full life cycle service means that the manufacturer is responsible for the maintenance and repair of the product from the time the product is sold to the customer, including the use and repair of the product, and technical training.

　　 The service in the instrumentation industry is similar to the consumer industry, but the difference is obvious. The consumer industry will only repair customers' products, and very few have full life cycle services. The customer service of the instrument and meter industry not only includes repairs after product failures, but also includes maintenance and maintenance in daily use, but also includes foreseeing various situations in production before failures occur, minimizing losses.

　　 Once upon a time, there was a certain gap between domestic brands and internationally renowned brands in after-sales service. Domestic brands are slightly better than international brands in terms of repair speed, replacement speed of spare parts and repair costs. With the increasing importance of the Chinese market, the localization strategy of foreign brands has been continuously enhanced, especially after the establishment of factories in China, the time problem in maintenance has naturally disappeared. At the same time, foreign brands of instrument and meter manufacturers are bringing the concept of after-sales service and training fees into China, and their service capabilities in China have also been greatly improved, and service has become the next competitive point in the instrumentation industry.